My item is faulty If an item is faulty pleasecontact usto let us know.
Please include the following details when contacting us: Your order number Your name and address The date of purchase Product description or code Reason for return
Costs to return Goods with a suspected fault, must initially be covered by you. Once we have assessed the fault we will contact you to discuss a refund or replacement. In the unlikely event that the goods are found to be faulty, the company will, at its discretion arrange to have the item repaired or replaced and returned to you at its cost.
For more information on returning an item please see our terms and conditions here.
Our policies on returns do not affect your statutory rights.
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