Guarantee & Saddle Care

Frank Baines Saddles dispatched after 1st April 2020 onwards
Saddle trees come with a 5 year guarantee for breakage subject to normal usage and conditions.
All other saddle parts come with a 2 year guarantee against defective workmanship and materials, subject to fair wear and tear and/or abuse or neglect, and subject to our terms and conditions.

Frank Baines Saddles dispatched from the saddlery before 1st April 2020 onwards
Saddle trees and saddles carry a Two Year Guarantee against defective workmanship and materials, subject to fair wear and tear and/or abuse or neglect, and subject to our terms and conditions.

Making a claim
In the unlikely event of a claim, examination will be required by Frank Baines Saddlery Ltd, or person(s) authorised by Frank Baines Saddlery Ltd, along with proof of purchase.
Any alterations or repairs carried out by third parties not authorised by Frank Baines Saddlery Ltd will automatically invalidate the Guarantee.
The customer is responsible for all shipping costs. 

Register Your Saddle
To improve the procedure should a claim arise we recommend you register your purchase by submitting the form on the Register Your Saddle page.

Please note:
Panels are filled with pure new wool to a medium level, allowing it to mould naturally to the shape of the horses back. We recommend that a new saddle is checked after around 12 weeks as the wool will settle to the horse’s shape.

Saddle Care
All new pieces of leather must be properly treated in order to prolong its life and to help maintain the leather’s natural oils.

For daily care we recommend you clean your leather goods after each use. Remove all dirt and sweat residue.

Periodically conditioning your leather will help maintain its natural suppleness. However it is essential that you use products that only contain natural ingredients. Please go to www.frankbaines.com for more detailed instructions on the safe care, handling and storage of your saddle. You can also find a list of approved cleaning and conditioning products.